Shipping policy

Shipping Policy

Thanks for shopping with Mood Therapy! 🌼

Most Mood Therapy products are made to order just for you. We work with trusted print-on-demand production partners who print, package, and ship our products directly to our customers.

Because products are made specifically after an order is placed, please allow time for both production and shipping.

Processing & Production Times

Orders typically require a production period before they are shipped. Production times vary depending on the product, order volume, production facility, and time of year.

Please keep in mind that production time and shipping time are separate.

Once your order has been produced and shipped, you will receive tracking information when available.

Shipping Times

Estimated delivery times shown during checkout are estimates and are not guaranteed.

Actual delivery times may vary depending on your location, the production facility fulfilling your order, the shipping carrier, weather, holidays, carrier delays, and other circumstances outside of our control.

Multiple Packages

Because we work with print-on-demand production partners, products within the same order may occasionally be produced at different facilities.

This means your order may arrive in more than one package and at different times.

Don't worry if everything doesn't show up together!

Tracking

When tracking information is available, it will be sent to the email address provided with your order.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Please double-check your shipping information before submitting your order.

Because orders can move into production quickly, we cannot guarantee that an address can be changed after an order has been placed.

Mood Therapy is not responsible for orders that cannot be delivered due to incorrect or incomplete shipping information provided at checkout.

Lost, Delayed, or Damaged Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside of our direct control.

However, we're not going to leave you hanging.

If your order appears to be lost, arrives damaged, or you experience another delivery issue, please contact us and we'll work with our production and shipping partners to help determine what happened and what options are available.